Refund policy
Returns, Cancellations and Refunds
1. What is the return / refund policy of West Attic?
At West Attic, we understand how much you value your every purchase and for us, good customer experience is utmost important. Hence, to fulfil our word, we are committed to making your shopping experience with us as delightful as possible.
All you need to do is raise a return request, within a period of 7 days from the date of delivery.
Returns are accepted only for the following reasons:
- Damaged Product
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
2. How to submit a return request?
If you have received a product which meets our return policy (refer Q.1) just follow the below-mentioned procedures:
Send us a minimum of 2 photos and 1 video on WhatsApp chat, or on send an email at hello@westattic.com to ascertain the reason for return.
Once your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label that you will have to print and stick on the consignment / parcel.
We request you to return the products, in their original unused condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags labels or seals have been tampered with – so be extra careful when unboxing the product after delivery.
3. Is there any other way to request a return or if I don't have an account registered with West Attic?
You can also connect with us directly on WhatsApp chat, or email us at hello@westattic.com. While sending a request please share your order number along with the mobile number/email used during placing the order for understanding of order details.
4. What is the pick-up process once a return request is placed and approved?
- After your return request has been approved a pick-up will be arranged in 2 to 3 working days
- Once the pickup is done, refunds will be processed after we receive the product
- For Cash on Delivery (COD) orders - handling fee of Rs.150/- charged is non-refundable
However, It can only be returned in the form of store credits/gift cards/coupons to redeem on your next purchase - For Prepaid orders – complete order value will be refunded.
Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
5. Instead of Refund for a product, can you send me a replacement or can I exchange the product?
Please contact our team on WhatsApp chat, or email us at hello@westattic.com
6. When are returns not possible?
At West Attic, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:
- If the return request is made after the specified time frame 7 days
- Anything missing from the package like the price tag, accessories, labels, original packing, etc.
- Product is damaged due to misuse, physical damage done by human error, etc.
- Images shared ascertain the return claim are not provided as per the instructions
- Item cannot be refunded for any reasons other than following:
- Damaged Product
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
7. Do I need to keep anything in mind while returning your product?
The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact.
The Return Policy at West Attic is hassle-free. Once your return is approved, we will pick up the product through our logistics partners.
8. What is your cancellation policy?
You can cancel your order free of cost before it has been shipped. We'll refund the full amount you've paid for such a cancellation.
Here's how to cancel your order:
You can request a cancellation by sending an email request at hello@westattic.com or send a message on WhatsApp at 09769078707 or call us directly at 09769078707 between 10am to 7pm from Monday to Sunday.
Once you're done, we'll send you an acknowledgement of the cancellation.
Once your order has been cancelled, it will take 3-4 business days for your refund to be processed and depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
However, if the cancellation request is placed after one or more products have been shipped, a cancellation fee of 15% will be levied on the total order value / amount paid.
9. Why did West Attic cancel my confirmed order?
While our team does its best to ensure that the products are always available, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
- The product is rejected at our fulfilment center due to bad quality and we are not able to arrange for a fresh product within the promised shipping timeline
- The product is out of stock
- Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.
In case of such an experience i.e. cancellation by West Attic, it will take 3-4 business days for your refund to be processed and depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account
10. What is the refund processing timeframe?
For order cancellations, refunds are processed within 24-48hrs of cancellation. In case of eligible returns i.e. damaged/defective products received, your refund would be processed within 24-48hrs after we receive the returned product/s (refer to point no. 4).